Terms of service

Petals Chennai — Terms of Service

Last updated: [Insert date]

Welcome to Petals Chennai.
These Terms of Service (“Terms”) govern your access to and use of our website [www.petalschennai.com] (the “Site”) and any related services provided by Petals Chennai (“we”, “our”, or “us”).

By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. General Information

Petals Chennai is an Indian women’s fashion brand offering gowns, anarkalis, kurtas, and festive wear.
We reserve the right to refuse service, cancel orders, or restrict access to the site for any reason, at any time, without prior notice.

2. Use of the Website

By using this site, you confirm that:

  • You are at least 18 years of age, or using the site under the supervision of a parent or guardian.

  • You will not use the site for any illegal or unauthorized purpose.

  • You will not transmit any worms, viruses, or code of a destructive nature.

Violation of these Terms may result in immediate termination of your access to our services.

3. Products and Availability

All our products are handmade or curated in limited quantities.

  • Colors and fabrics shown on the website may slightly vary due to lighting and screen display differences.

  • We reserve the right to modify or discontinue any product at any time without notice.

  • Prices are subject to change without prior notice.

4. Orders and Payment

By placing an order, you agree to provide accurate and complete information.
All prices are listed in Indian Rupees (INR).
We accept payments via Razorpay (Credit/Debit Cards, UPI, Wallets, Net Banking).

Once an order is confirmed:

  • You will receive an order confirmation email.

  • Orders cannot be modified or cancelled once processed.

If a payment fails or is flagged as suspicious, Petals Chennai reserves the right to cancel the order and issue a refund if applicable.

5. Shipping and Delivery

We ship across India using trusted courier partners.

  • Standard delivery time: 3–7 business days (may vary by location).

  • You will receive a tracking link once your order is dispatched.

  • Petals Chennai is not responsible for delays caused by courier or natural events beyond our control.

For detailed information, please refer to our Shipping Policy.

6. Return, Exchange & Refund Policy

We follow a No Return / No Exchange policy.
However, in case of a damaged or incorrect product, we offer exchange or replacement if:

  • You provide a valid unboxing video showing the entire parcel being opened.

  • You notify us within 24 hours of receiving the order.

No refunds are issued; only replacements or exchanges are processed under valid claims.
Please read our full Return & Exchange Policy for complete details.

7. Intellectual Property

All content on this website, including text, images, graphics, and logos, are the property of Petals Chennai and are protected under applicable copyright and trademark laws.
You may not reproduce, distribute, or use our content for commercial purposes without prior written permission.

8. Accuracy of Information

While we strive to ensure that all information is accurate and up to date, we do not warrant that product descriptions, prices, or other content on this site are error-free or complete.
We reserve the right to correct errors and update information at any time.

9. Third-Party Services and Links

Our website may include links to third-party services or websites (such as payment gateways or social media).
We are not responsible for the content or privacy practices of these third parties.

10. Limitation of Liability

Petals Chennai shall not be held liable for any indirect, incidental, or consequential damages arising from:

  • The use or inability to use our website or products.

  • Unauthorized access to your data.

  • Delays, defects, or losses beyond our reasonable control.

Our total liability shall in no case exceed the amount paid for the product purchased.

11. Indemnification

You agree to indemnify, defend, and hold harmless Petals Chennai and its team from any claim or demand, including legal fees, arising out of your breach of these Terms or violation of any law or rights of a third party.

12. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.
By using our site, you consent to our collection and use of information as described there.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of India, with jurisdiction exclusively in Chennai, Tamil Nadu.

14. Changes to Terms of Service

We may update or modify these Terms at any time without prior notice.
The latest version will always be available on this page, and the date of revision will be updated.
Continued use of the website after any changes implies acceptance of the updated Terms.

15. Contact Information

For any questions about these Terms, please contact:
📧 petalschennai@gmail.com
📍 Chennai, Tamil Nadu, India